This privacy policy applies to Movepro Software Pty Ltd ACN 684 991 697 (Movepro, we or us). The websites https://move.pro, https://www.movepro.com.au and their associated subdomains (Sites) are owned and operated by us.
We understand that your privacy is important to you. We are committed to protecting the privacy of all users of our Sites and services in accordance with the Australian Privacy Principles as contained in the Privacy Act 1988 (Cth) (Privacy Act).
This Privacy Policy describes how we collect, use, store and disclose your Personal Information. It should be read together with our Website Terms of Use (available at: https://www.movepro.com.au/terms-and-conditions).
Personal Information is defined in the Privacy Act to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Personal information can include sensitive information. Sensitive information is defined in the Privacy Act as information or an opinion about a person's race, ethnic origin, political opinions, membership of political associations or trade associations, religious or philosophical beliefs, sexual orientation or practices, criminal record, health information, genetic information about an individual that is not otherwise health information, biometric information that is used for the purpose of automated biometric verification or biometric identification and biometric templates.
BY PROVIDING PERSONAL INFORMATION TO US, YOU CONSENT TO OUR COLLECTION, USE, STORAGE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND ANY OTHER CONTRACTUAL ARRANGEMENTS THAT APPLY BETWEEN US.
We may change this Privacy Policy from time to time by publishing the varied policy on our Sites, at which time it will become effective immediately. We encourage you to check our Sites regularly to ensure that you are aware of our current Privacy Policy.
We may collect Personal Information either directly from you, or from third parties including our contractors or suppliers. We may collect this information when you:
We may collect, hold, use and disclose your Personal Information to:
We never use sensitive information for direct marketing purposes.
A failure by you to provide information requested by us may mean that we are unable to provide some or all of our services to you.
We may disclose your Personal Information for the purposes described in this Privacy Policy to:
We may use cookies and similar technologies for a number of purposes including to access your information when you use our Sites and services, to keep track of your preferences, direct specific content to you, for analysis of our user base, and to improve our services.
We will handle any Personal Information collected by cookies in the same way that we handle all other Personal Information as described in this Privacy Policy.
More details can be found in our Cookie Policy.
Calls to our service number may be recorded or monitored for quality, verification and training purposes. If you do not wish to have your call recorded, you will be given the option to either end the call or ask to be transferred to another line where monitoring or recording does not take place.
We store Personal Information in electronic form. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information. We recommend that you take all necessary precautions to protect your Personal Information while you are online, including installing appropriate operating system updates, browser updates, virus protection software and firewall software.
When we no longer need Personal Information for any purpose for which the information may be used or disclosed under the Australian Privacy Principles, we take reasonable steps to destroy the information or ensure that it is de-identified, except if Movepro is required by law or a court or tribunal order to retain the Personal Information.
We do not use any government related identifiers, such as passport number or driver's licence number, as our own identifier of any individual.
We will not use or disclose any government related identifiers other than in accordance with the Privacy Act.
Our Sites may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from this Privacy Policy, so we encourage you to read them before using those websites.
Our servers are located in Australia.
Our Sites are accessible globally and accordingly if you are looking to move overseas any Personal Information that you choose to share with other Users located outside of Australia may be disclosed outside of Australia.
In addition, if you are looking to move overseas or provide moving services to individuals currently located overseas, we may disclose Personal Information to our service providers and customers in the relevant location.
If you choose to use our Wattson AI service, your new home information is provided to OpenAI which is headquartered in San Francisco, United States of America.
We are unlikely to disclose your Personal Information outside of Australia other than in the circumstances outlined above.
You consent to any disclosure of your Personal Information outside of Australia on the understanding that if the overseas recipient handles the personal information in breach of the Australian Privacy Principles, the entity will not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act. The overseas recipient may not be subject to privacy obligations or any principles similar to the Australian Privacy Principles. You may not be able to seek redress in some overseas jurisdictions, and overseas recipients may be subject to a foreign law that could compel the disclosure of Personal Information to a third party, such as an overseas authority.
Generally no personal information collected by us will be used by us in conjunction with the operation of a computer program or artificial intelligence to make a decision, or do a thing that is substantially and directly related to making a decision, that could reasonably be expected to significantly affect the rights or interests of an individual. However, if you choose to use our Wattson AI service, we leverage OpenAI to use your new home information to find you energy deals.
You must cease using our Site if you no longer wish to receive advertising or marketing communications through our Site.
To otherwise opt out of receiving direct marketing communications from us, or to request that we do not disclose any of your personal information for the purpose of facilitating direct marketing by other organisations, please notify our Privacy Officer in writing and we will remove you from our marketing database. The contact details for our Privacy Officer are provided below. You can also use the "unsubscribe" function incorporated into our marketing correspondence to opt out of marketing communications.
You can access the Personal Information we hold about you by contacting our Privacy Officer using the contact details provided below.
If you think that any Personal Information we hold about you is inaccurate, please contact our Privacy Officer and we will take reasonable steps to ensure that it is corrected.
Sometimes, we may not be able to provide you with access to all of your Personal Information, or to correct your Personal Information, and, where this is the case, we will tell you why. Requests for access or correction may be refused upon the grounds set out in the Privacy Act. We will also need to verify your identity when you request access to, or correction of, your Personal Information.
If you would like your Personal Information deleted from our platform, please contact us at the details provided below and your request will be actioned within 30 days subject to your identity being verified.
A person who wishes to complain about a breach of the Australian Privacy Principles by Movepro should contact our Privacy Officer using the details provided below.
Movepro will not impose any charge for making a complaint, or for dealing with the complaint. Once a complaint has been lodged, our Privacy Officer will acknowledge its receipt to you as soon as possible.
We will do our best to ensure that our investigation is completed, and a decision on your complaint is communicated to you, within 30 days from our receipt of the complaint. We will contact you if we need more time.
You may also contact the Australian Information Commissioner:
Office of the Australian Information CommissionerFor further information about our Privacy Policy or privacy practices, to access, correct or delete your Personal Information, or to make a complaint, please contact our Privacy Officer using the details set out below:
Movepro Software Pty LtdThese Terms last updated: May 07, 2025