Terms and Conditions

Last updated 7th May, 2025

IMPORTANT: Please read these Terms carefully as they contain important information regarding your legal rights, remedies and obligations in respect of Movepro. By clicking 'I accept ', you agree to be bound by these Terms and agree to access or otherwise use Movepro in accordance with these Terms. If you do not agree to these Terms, do not use or access Movepro.

Movepro Software Pty Ltd ABN 67 684 991 697, incorporated in Australia (Movepro, we, us, our) operates and provides Movepro so you may make and manage your Booking with any Movers.

These Terms set out your rights in relation to the use of Movepro. We may review and update our Terms from time to time without your prior consent. We will publish any updated Terms on our Website. If you continue to use Movepro after we publish the updated Terms, you agree to be bound by the updated Terms. You are responsible for checking our Website for updates to these Terms.

Please also see our Privacy Policy available at https://www.movepro.com.au/privacy-policy for information about how Movepro handles and uses personal information.

1 Term and termination

(a) These Terms apply from the Effective Date and continue until you cease use or access of Movepro at any time or (if you have created an Account) your Account is permanently closed.

(b) Upon permanent closure of your Account or if you otherwise cease use of access of Movepro:

subject to clause 12.11, these terms automatically terminate and will not have any effect;
the rights granted to you at clause 3 are immediately revoked;
we may (in our sole discretion) retain copies of the Customer Data for the purpose set out at clauses 6(b)(ii) or 6(b)(iii); and
if you held an Account, you may no longer access or use your Account.

2 Movepro does not provide Moving Services

(a) You understand and agree that while you can make and manage Bookings using Movepro, Movepro does not provide the Moving Services to you or any other person.

(b) You understand and agree that:

if the Mover confirms your Booking, you will be deemed to have entered into a direct contract with the Mover for the provision of the Moving Services;
we are not responsible for performing or enforcing your or the Mover's respective rights or obligations under such direct contract (including, without limitation, the Mover's obligation to provide the Moving Services to you); and
we do not endorse, insure or guarantee any Mover or their services.

3 Use and access of Movepro

3.1 Grant of access

Subject to your compliance with these Terms, we grant you a non-exclusive, revocable and royalty-free licence to:

access and use Movepro for:
1. if you are using Movepro as an employee or otherwise on behalf of a company, your business purposes; or
2. if you are using Movepro as an individual customer, your personal use; and
access and download the Customer Guide to enable you to use Movepro for the purposes set out in clause 3.1(a) above.

3.2 Availability

Movepro will use reasonable efforts to make Movepro available to you and respond to your technical or product support requests or inquiries relating to Movepro. You must submit requests or inquiries in accordance with the Customer Guide.
Notwithstanding clause 3.2(a) above, you acknowledge and agree that your access to Movepro may be disrupted at any time, including as a result of a malfunction, network outages, errors, updates, maintenance or repair of Movepro, or due to a Force Majeure Event.

3.3 Changes

Movepro may update, upgrade or otherwise modify any part of Movepro or the Customer Guide without notice or liability to you.

3.4 Account and access

Registration. You may (in your sole discretion) register an Account through our Website. If you create and register an Account, this clause 3.4 applies to your access and use of Movepro in addition to the other provisions of these Terms.
Verification. You consent to Movepro (or any third party authorised by Movepro) without notice, verifying any Customer Data and for Movepro to make inquiries and investigations about you, including through a telephone or video call, conducting searches against third party databases or verification of any official government, photographic identification or legal document. Some Account functions or access rights may be limited at Movepro's discretion during any verification or investigation without notice.
Account activity
1. You are responsible for all activity that occurs in and through your Account, including any unauthorised activity. You acknowledge and agree that you are entirely responsible and liable for maintaining the security and secrecy of your Account including its username and password. You acknowledge sole responsibility for and assume all risk arising from use of your Account and Movepro. Unless otherwise permitted by us in writing: (a) your Account must only be used by you; and (b) you must not allow any unauthorised person to access your Account at any time. Movepro will never ask you to send your password or other sensitive information via email or enter it into any website other than an official website operated by Movepro. If you ever suspect that there has been any unauthorised use of your Account or the secrecy of your password has been compromised, you must immediately change your password and contact us.
2. You acknowledge and agree that Movepro is not responsible for monitoring your use of Movepro, but that nothing in these Terms limits Movepro's right to do so (at its sole discretion) in order to:
  1. operate, secure and improve Movepro;
  2. ensure your compliance with these Terms;
  3. comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; or
  4. exercise our rights and perform our obligations under these Terms.
Suspension
1. Movepro may, in its sole discretion, for any reason and at any time, suspend, disable, or restrict your Account if:
  1. Movepro determines (acting reasonably) that you have breached these Terms;
  2. required by law; or
  3. a Force Majeure Event occurs.
2. If your Account is suspended, disabled, or restricted in accordance with this clause 3.4(d), your Account will continue to be suspended or restricted until Movepro is satisfied (in its absolute discretion) that the circumstances giving rise to the suspension are resolved.
3. Your obligations under these Terms continue in the event your Account is suspended, disabled, or restricted, except to the extent that those obligations are affected by the suspension.
Closure of Account
1. We may terminate your access to Movepro and permanently close your Account immediately upon notice if you have breached these Terms and the breach is not capable of remedy or you have not rectified the breach within 7 days of receiving notice from us, identifying the breach and requesting rectification.
2. You may close your Account at any time by following the process set out in the Customer Guide.
3. You may no longer access or reactivate your Account once it has been permanently closed.

4 Your obligations

4.1 Restrictions of use

In using Movepro, you must not (and must not allow, enable or permit any other person to):

breach or circumvent any applicable laws or regulations, agreements with third parties, third party rights, or these Terms;
reproduce, duplicate, rent, copy, sell, trade, resell, distribute or exploit any part of Movepro;
act in any manner that is illegal, that violates another person’s or entity’s rights (including Intellectual Property Rights, confidentiality rights and privacy rights) or that is fraudulent, false, misleading, or deceptive;
cause harm or loss to anyone;
use Movepro for any commercial or other purposes that are not expressly permitted by these Terms;
use Movepro in connection with the distribution of unsolicited commercial messages ("spam");
impersonate another person, account, or entity, including a representative of Movepro;
discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any abusive or disruptive behaviour;
menace, harass, offend or cause annoyance to any person;
promote or facilitate violence or terrorist activities;
use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with Movepro for any purpose;
distribute computer viruses, worms, Trojan horses or other malicious code;
avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Movepro or any of our providers or any other third party to protect Movepro;
attempt to decipher, decompile, disassemble or reverse engineer any of the software or source or object code used to provide Movepro; or
take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of Movepro.

4.2 Moving Services

In making Bookings, you must:

provide complete and accurate information to the Mover;
independently review and (in your sole discretion) accept the terms and conditions applicable to the Moving Services provided by the respective Mover; and
promptly raise any concerns or complaints directly with the respective Mover.

5 Intellectual Property Rights

No rights of ownership in and to the Movepro IP or Movepro are transferred to you under these Terms.
Without limiting the restrictions at clause 4 above, you must not (and must not allow, enable or permit any other person to):
1. use, modify, adapt, reproduce, redistribute or copy Movepro or the Customer Guide other than as expressly permitted by Movepro in writing (including as set out under these Terms); or
2. commercialise or otherwise exploit the Movepro IP;
3. use the Movepro IP in any way that could damage our reputation; or
4. use or register the words "Movepro", "MovePro", or any other trade mark used by us, as or as part of, any trade mark, company name, business name or domain name.

6 Customer Data

No rights of ownership in and to the Customer Data are transferred to us under these Terms.
You grant Movepro a non-exclusive, irrevocable, royalty-free licence to use Customer Data to:
1. enable you to access and use Movepro;
2. improve the functionality of Movepro using de-identified and aggregated forms of the Customer Data; or
3. comply with any applicable law.
To the extent that any personal information is comprised in the Customer Data, we will process such information in accordance with our privacy policy (which may be updated from time to time).
You acknowledge and agree that we are not responsible for creating or maintaining back ups of the Customer Data.
Notwithstanding this clause 6, we are not responsible for the Mover's collection, use, storage, disclosure or handling of your Customer Data.

7 Third Party Content

We may use Third Party Content in the provision and maintenance of Movepro.
To the extent that any Third Party Content is comprised in Movepro, you acknowledge and agree that:
1. Movepro does not make any representations, guarantees or warranties in respect of the Third Party Content, including without limitation any representations, guarantees, or warranties that:
  1. your use of the Third Party Content will not infringe third party Intellectual Property Rights; or
  2. the Third Party Content will operate or function without any errors or interruptions;
2. no right, title or interest in and to the Third Party Content (including the Intellectual Property Rights subsisting in such content) is transferred to you under these Terms; and
3. you are solely responsible for complying with the terms and conditions applicable to your use of the Third Party Content and payment of the associated fees for your use of the Third Party Content, unless we inform you otherwise.

8 Third party links

Movepro may contain links to websites and other online resources operated by third parties (including the Movers). You acknowledge and agree that we do not have any control over, and are not responsible or liable for, the content of any website or other online service operated by any third party, or the privacy practices of any third party. Links to third party websites and resources do not constitute an endorsement by Movepro of the third party's goods or service.

9 Warranties and disclaimers

9.1 Customer warranties

In using Movepro, you warrant that:

you are at least 18 years old or have otherwise reached the age of majority in the jurisdiction in which you reside and who can form legally binding contracts;
if you are an employee acting on behalf of a company:
1. the company is incorporated in Australia;
2. you are duly authorised to use Movepro (including to make Bookings or register an Account) on behalf of your company; and
3. you are duly authorised to accept these Terms and grant the rights under these Terms on behalf of your company; and
all Customer Data is complete and accurate, including the information set out in each Booking and (if applicable) the Account registration form.

9.2 No warranty by Movepro

In using Movepro, you acknowledge and agree that Movepro is provided "as-is" and unless otherwise set out in these Terms, we disclaim all warranties, guarantees or representations (whether express, implied or statutory) in respect of:
1. Movepro, including any warranties of merchantability, fitness for a particular purpose, compatibility, data security, satisfactory quality, accuracy, availability, functionality, title or non-infringement; or
2. the Moving Services booked through Movepro.
You acknowledge and agree that Movepro is a web-based service and that we have no control or responsibility over: (a) the stability of the network or the web browser used by you and each User to access Movepro; or (b) the security of data transmitted over the Internet.

9.3 Statutory warranties

This clause applies to the extent Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL) applies to our provision of Movepro. Our goods may come with guarantees that cannot be excluded under the ACL.

You are entitled to:

a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage; or
have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10 Liability

10.1 Limitations of liability

To the full extent permitted by law, Movepro excludes liability for any Consequential Loss, or any Loss, Claim or Liability arising out of or in relation to personal injury, death or property damage or the Moving Services.
In the event Movepro is found liable for any Loss, Claim or Liability under or in connection with these Terms, the extent permitted by applicable law, Movepro's total liability is:
1. limited to $100; and
2. reduced to the extent that you contribute to such liability.

10.2 Customer indemnity

You agree to release and indemnify, defend, hold harmless and keep us and each of our Related Entities, Related Bodies Corporate, affiliates, directors, officers, employees, licensees, contractors and agents, from and against any claim, notice, demand, action, proceeding, litigation, investigation, judgment, damage, loss, cost, charge, liability, or expense (including legal costs and expenses on an indemnity basis) however arising, whether present, unascertained, immediate, future or contingent, and whether based in contract, tort, statute, or otherwise, arising out of or in connection with:

any breach of these Terms by you;
the Customer Data; or
any wilful act or omission, or negligence by you.

10.3 Reasonable steps

Each party must take reasonable steps to mitigate the effects of any Loss, Claim or Liability suffered under or in relation to these Terms. A party will not be liable to the other party for any Loss, Claim or Liability arising out of a party's failure to comply with this clause 10.3.

11 Disputes

If you have a reason to raise a Dispute, you must first provide us with written notice of the Dispute, including particulars of the Dispute. Our authorised representatives will, within seven (7) days of receiving notice of the Dispute, attempt to resolve the Dispute with you.
If our authorised representatives are unsuccessful in resolving the Dispute with you within thirty (30) days of our receiving notice of the Dispute, either of us may, by giving written notice to the other party, refer the Dispute for mediation. The mediation will be held in Brisbane, Australia and will be mediated by an agreed mediator, or if no mediator is agreed, by a mediator nominated by the President of the Queensland Law Society or the President's nominee. Each party must bear its own costs of the mediation and bear equally the mediator's costs, and each party is entitled to legal representation at the mediation.
If the Dispute is not resolved through mediation, each party may escalate the Dispute in its sole discretion.
You acknowledge and agree that you may not commence Court proceedings (except for urgent interlocutory relief) against us without first complying with this clause 11.

12 Miscellaneous

12.1 Notices

A notice, consent, approval or other communication under these Terms (Notice) must be in writing and signed by the sender or its duly authorised representative, addressed to the recipient and sent to the recipient’s email address.
The particulars for delivery of Notices are as follows:
1. for Movepro: by email to [email protected]; and
2. for you: any email address or mobile number you have provided us (including in your Account).

12.2 Confidentiality

A party who obtains proprietary or confidential information of the other party under or in connection with these Terms must maintain the confidentiality of such information unless it becomes publicly known (other than through a breach of this clause 12.2), except where the receiving party discloses the other party's confidential information:

to its employees, contractors, agents or representatives, strictly as required to enable that party to perform its obligations under these Terms and provided those individuals are subject to confidentiality obligations;
to its professional advisers (including, lawyers and accountants); or
as required by applicable law or a court order and provided that the party subject of such law or order notifies the other party prior to the required disclosure, unless notification is prohibited by the relevant law or court order.

12.3 Relationship

These Terms do not create any agency, partnership, joint venture, employee-employer or other similar relationship whatsoever.
You agree and understand that you access or use Movepro and make Bookings solely in your own capacity. To the extent permitted by law, we specifically disclaim all Liability for any loss or damage you cause or contribute to.

12.4 Legal costs

Except as expressly stated otherwise in these Terms, each party must pay its own legal and other costs and expenses of negotiating, preparing, executing and performing its obligations under these Terms.

12.5 Governing law and jurisdiction

These Terms are governed by and is to be construed in accordance with the laws applicable in Queensland, Australia.
Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Queensland, Australia and any courts which have jurisdiction to hear appeals from any of those courts and waives any right to object to any proceedings being brought in those courts.

12.6 Severability

If a provision of these Terms is illegal or unenforceable in any relevant jurisdiction, it may be severed for the purposes of that jurisdiction without affecting the enforceability of the other provisions of these Terms.

12.7 Further steps

Each party must promptly do whatever any other party reasonably requires of it to give effect to these Terms and to perform its obligations under it.

12.8 Consents

Except as expressly stated otherwise in these Terms, a party may conditionally or unconditionally give or withhold consent to be given under these Terms and is not obliged to give reasons for doing so.

12.9 Rights cumulative

Except as expressly stated otherwise in these Terms, the rights of a party under the Terms are cumulative and are in addition to any other rights of that party.

12.10 Waiver and exercise of rights

A single or partial exercise or waiver by a party of a right relating to these Terms does not prevent any other exercise of that right or the exercise of any other right.
A party is not liable for any loss, cost or expense of any other party caused or contributed to by the waiver, exercise, attempted exercise, failure to exercise or delay in the exercise of a right.

12.11 Survival

The provisions of clause 1(b) (Consequences of termination), 6 (Customer Data), 10 (Liability), 11 (Disputes), 12.2 (Confidentiality) and this clause 12.11 survive the expiry or termination of these Terms.

12.12 Assignment

You must not assign its interest in these Terms without the prior written consent of the Movepro.
Movepro may assign its interest in these Terms without your consent.
Any purported dealing in breach of this clause is of no effect.

12.13 Counterparts

These Terms may consist of a number of counterparts and, if so, the counterparts taken together constitute one agreement.

12.14 Entire understanding

These Terms contain the entire understanding between the parties as to the subject matter of these Terms.
All previous negotiations, understandings, representations, warranties, memoranda or commitments concerning the subject matter of these Terms are merged in and superseded by these Terms and are of no effect. No party is liable to any other party in respect of those matters.
No oral explanation or information provided by any party to another:
1. affects the meaning or interpretation of these Terms; or
2. constitutes any collateral agreement, warranty or understanding between any of the parties.

13 Definitions and interpretation

13.1 Definitions

In these Terms:

Account: means a Movepro user account created through the Website.
Booking: means a request made by you through Movepro for a Mover to provide the Moving Services, that has been accepted and confirmed by the Mover.
Claim: includes a claim, notice, demand, action, proceeding, litigation, investigation, judgment, damage, Loss, cost, expense or liability however arising, whether present, unascertained, immediate, future or contingent, whether based in contract, tort or statute and whether involving a third party or a party to these Terms.
Consequential Loss: means any loss or damage that is special, exemplary, indirect or consequential, including (without limitation) any loss of profit, loss of revenue, loss of contract value, loss of opportunity, loss of data, damage to reputation, loss of goodwill, or service disruptions.
Corporations Act: means the Corporations Act 2001 (Cth).
Customer (you or your): means a person or entity (other than a Mover) that accesses or uses any part of Movepro.
Customer Data: means any data, information or materials you provide through Movepro in relation to a Booking (including your personal information).
Customer Guide: means any information, guidelines, specifications, manuals or other materials we make available on the Website from time to time, in relation to your use or access of Movepro.
Dispute: means a dispute or disagreement arising out of, or in connection with, these Terms or your access or use of Movepro.
Effective Date: means the date you accept these Terms.
Force Majeure Event: means an event or circumstance beyond the reasonable control of the parties which results in a party being unable to observe or perform its obligations under the Agreement, including without limitation:
(a) any acts or omissions by a Mover, or any circumstances affecting the Mover which are beyond its reasonable control;
(b) adverse changes in government regulations or applicable law;
(c) any acts of God;
(d) earthquakes, lightning strikes, floods, storms, explosions, fires or any natural disaster;
(e) acts of public enemies, terrorism, riots;
(f) cyber attacks, viruses or malware, network outages; or
(g) strikes or industrial disputes.
Intellectual Property Rights: means all current and future intellectual and industrial property rights and interests throughout the world, whether registered or unregistered, including patents, trademarks, domain names, design rights, copyright, trade secrets, know how, applications for them and licences or consents in relation to them, and any moral rights arising under Part IX of the Copyright Act 1968 (Cth) (and any other similar rights arising under any other law in Australia or anywhere else in the world at any time).
Liability: means any liability or obligation (whether actual, contingent or prospective) including any Loss, irrespective of when the acts, events or things giving rise to the liability or obligation occurred.
Loss: includes any loss, damage, cost, charge liability (including tax liability) or expense (including legal costs and expenses).
Movepro: means the web-based booking and scheduling platform we operate to enable you to create and manage bookings for Moving Services with Movers, and includes all:
(a) graphics, designs, interfaces, functionalities and other content comprised in Movepro (but excludes Mover Data); and
(b) updates, upgrades, versions or patches.
Mover: means a company that uses Movepro to manage its Moving Services.
Mover Data: means any data, information or materials provided or uploaded by a Mover through Movepro, including (without limitation) any information relating to the Moving Services.
Moving Services: means the services to be provided by a Mover to you pursuant to your contract with a Mover, including without limitation, services to move (or facilitate the moving of) items from one location to another.
Movepro IP: means all Intellectual Property Rights owned or held by Movepro independently of these Terms, including the Intellectual Property Rights subsisting in Movepro and the Customer Guide.
Related Body Corporate: has the meaning given to that term in the Corporations Act.
Related Entity: has the meaning given to that term in the Corporations Act.
Terms: means these terms and conditions.
Third Party Content: means any products, services or materials owned or held by a third party to these Terms, and includes any Mover Data.
Website: means the website available at www.movepro.com.au.