Last updated 7th May, 2025
IMPORTANT: Please read these Terms carefully as they contain important information regarding your legal rights, remedies and obligations in respect of the Platform.
By clicking 'I accept', you agree to be bound by these Terms and agree to access or otherwise use the Platform in accordance with these Terms.
Movepro Software Pty Ltd ABN 67 684 991 697 incorporated in Australia ( Movepro, we, us, our ) operates and provides the Platform to moving companies to facilitate the management of Bookings.
These Terms set out your rights in relation to use of the Platform.
We may review and update our Terms from time to time without your prior consent.
We will publish any updated Terms on our Website. If you continue to use the Platform after we publish the updated Terms, you agree to be bound by the updated Terms.
You are responsible for checking our Website for updates to these Terms.
Please also see our Privacy Policy available at https://www.movepro.com.au/privacy-policy for information about how Movepro handles and uses personal information.
These Terms apply from the Effective Date and continue until terminated in accordance with clause 11.1 or 11.2.
You understand and agree that while the Platform assists you with managing your Bookings, Movepro does not provide any services to refer or otherwise market or promote your business.
Movepro does not guarantee that your use of the Platform will secure a minimum number of Bookings or expand your customer base.
In consideration of the Fees, Movepro grants you and each User a non-exclusive, non-transferable, non-sublicensable, revocable right to:
subject to and in accordance with these Terms.
Other than as set out in clause 3.1(a) above, no right, title or interest in and to the Platform and Documentation is transferred to you or any User under these Terms.
Movepro will use reasonable efforts to:
You must submit requests or inquiries in accordance with the Documentation.
Notwithstanding clause 3.2(a) above, you acknowledge and agree that your access to the Platform may be disrupted at any time, including as a result of a suspension under clause 3.6, malfunction, network outages, errors, updates, maintenance or repair of the Platform, or due to a Force Majeure Event.
Movepro may update, upgrade, or otherwise modify any part of the Platform or Documentation without notice or liability to you.
To the extent any such changes materially affect the functionality of the Platform, we will use reasonable endeavours to notify you of the change.
Registration. In order to access and use the Platform, you must register an Account and subscribe to the Platform through our Website.
If you create and register an Account, you warrant that:
You consent to Movepro (or any third party authorised by Movepro) without notice, verifying any Company Data and for Movepro to make inquiries and investigations about you, including through a telephone or video call, conducting searches against third party databases or verification of any official government, photographic identification or legal document.
Some Account functions or access rights may be limited at Movepro's discretion during any verification or investigation without notice.
Notwithstanding clause 3.4(a) above, you acknowledge and agree that Movepro does not assume any responsibility for the confirmation of any User's identity.
You are responsible for all activity that occurs in and through your Account, including any unauthorised activity.
You acknowledge and agree that you are entirely responsible and liable for maintaining the security and secrecy of your Account including its username and password.
You acknowledge sole responsibility for and assume all risk arising from use of your Account and the Platform.
Unless otherwise permitted by us in writing: (a) your Account must only be used by Users; and (b) you must not allow any unauthorised person to access your Account at any time.
Movepro will never ask you to send your password or other sensitive information via email or enter it into any website other than an official website operated by Movepro.
If you ever suspect that there has been any unauthorised use of your Account or the secrecy of your password has been compromised, you must immediately change your password and contact us.
You acknowledge and agree that Movepro is not responsible for monitoring your or any User's use of the Platform, but that nothing in these Terms limits Movepro's right to do so (at its sole discretion) in order to:
Movepro may, in its sole discretion, for any reason and at any time, suspend, disable, or restrict your access or use of any part of the Platform if:
If your access to the Platform is suspended, disabled or restricted in accordance with this clause 3.6, your use or access will continue to be suspended until Movepro is satisfied (in its absolute discretion) that the circumstances giving rise to the suspension are resolved.
The parties' obligations under these Terms continue in the event your use or access is suspended, except to the extent that those obligations are affected by the suspension.
You must:
In using the Platform, you and each User must not (and must not allow, enable or permit any other person to):
If you confirm a Booking, you will be deemed to have also agreed to enter into a direct contract with the relevant Customer for the provision of the relevant services upon the terms you have added to your account.
You agree to perform any such contracts to which you are a party in accordance with its terms.
You must not engage with any Customer in any manner as would avoid payment of the Platform Fee.
You must provide the Contracted Services professionally and in accordance with:
You must maintain the following policies of insurance at any times you are providing Contracted Services:
You must have all licences, permits, registrations, certification and training required to provide the Contracted Services.
You acknowledge and agree that Movepro is not responsible for enforcing the terms of any contract formed between you and a Customer.
You must pay the Subscription Fees in consideration of your use or access of the Platform.
The Subscription Fees must be paid by credit card or direct debit, by providing your credit card or direct debit account details to Movepro through the Platform.
You agree and authorise us to automatically charge the Subscription Fees to the credit card or direct debit account provided at the beginning of each month.
If you dispute the amount of Subscription Fees charged to your credit card or direct debit account, you must notify Movepro within seven days of the relevant charge.
We may increase the Subscription Fees with 30 days' notice, by an amount equivalent to the Consumer Price Index.
Any increase in the Subscription Fees does not take effect until the beginning of the following calendar month or as otherwise set out in the notice provided under this clause 5.1(d).
In addition to the Subscription Fees, you must pay Movepro the Platform Fees within 30 days after the end of each calendar year.
Within 30 days of the end of each calendar year, you must provide Movepro a written report which details the Platform Fees payable to Movepro for that year and the respective calculation of those fees.
Subject to any disputes regarding the Platform Fees, you agree and authorise us to charge the Platform Fees to the credit card or direct debit account specified in your Account.
We may, from time to time, conduct an audit on the Company to verify the Platform Fees by providing you at least 14 days' prior written notice.
If we require such audit, you must provide us any assistance we reasonably require to conduct the audit, including (without limitation) by providing us access to any books or records relevant to your payment of the Platform Fees or your premises within normal business hours.
If we are unable to charge your credit card or direct debit account as described in clauses 5.1 and 5.2, we will make all reasonable efforts to notify you of such failure, and may subsequently:
You acknowledge and agree that the Fees are non-refundable and these Terms do not grant you any right to set-off or withhold the Fees.
Unless stated otherwise, the Fees are exclusive of applicable GST (having the meaning given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)).
If you are required to pay GST for our supply of the Platform, you will pay to us an additional amount equal to the amount of GST relating to our taxable supply, at the same time you pay the Fees or other consideration for the taxable supply.
No rights of ownership in the Movepro IP are transferred to you or any User under these Terms.
Without limiting the restrictions at clause 4.2, you and each User must not (and must not allow, enable or permit any other person to):
No rights of ownership in and to the Company Data are transferred to us under these Terms.
You warrant that Movepro's access, use or storage of the Company Data in accordance with these Terms will not give rise to any Claim or Liability.
You grant Movepro a non-exclusive, irrevocable, royalty-free licence to use the Company Data to:
You acknowledge and agree that Movepro is not responsible for creating or maintaining back ups of the Company Data.
We will process Customer Data in accordance with our privacy policy (which may be updated from time to time).
Notwithstanding clause 7.2(a), Movepro is not responsible for your collection, use, storage, disclosure or handling of the Customer Data.
You must not collect or use any Customer Data in any manner that is inconsistent with:
We may use Third Party Content in the provision and maintenance of the Platform.
To the extent that any Third Party Content is comprised in the Platform, you acknowledge and agree that:
The Platform may provide links to websites and other online resources operated by third parties.
You acknowledge and agree that we do not have any control over, and are not responsible or liable for, the content of any website or other online service operated by any third party, or the privacy practices of any third party.
Links to third party websites and resources do not constitute an endorsement by Movepro of the third party's goods or services.
Each party warrants that it has the full right and authority to accept these Terms and to grant the rights set out in the Terms.
In using the Platform, you acknowledge and agree that the Platform is provided "as-is" and unless otherwise set out in these Terms, we disclaim all warranties, guarantees or representations (whether express, implied or statutory) in respect of the Platform, including any warranties of merchantability, fitness for a particular purpose, compatibility, data security, satisfactory quality, accuracy, availability, functionality, title or non-infringement.
You acknowledge and agree that the Platform is a web-based service and that we have no control or responsibility over: (a) the stability of the network or the web browser used by you and each User to access the Platform; or (b) the security of data transmitted over the Internet.
This clause applies to the extent Schedule 2 of the Competition and Consumer Act 2010 (Cth) ( ACL ) applies to our provision of the Platform.
Our goods may come with guarantees that cannot be excluded under the ACL.
You are entitled to:
To the full extent permitted by law, Movepro excludes liability for:
In the event Movepro is found liable for any Loss, Claim or Liability under or in connection with these Terms, then to the extent permitted by applicable law, Movepro's total liability is:
You agree to release and indemnify, defend, hold harmless and keep us and each of our Related Entities, Related Bodies Corporate, affiliates, directors, officers, employees, licensees, contractors and agents, from and against any claim, notice, demand, action, proceeding, litigation, investigation, judgment, damage, loss, cost, charge, liability, or expense (including legal costs and expenses on an indemnity basis) however arising, whether present, unascertained, immediate, future or contingent, and whether based in contract, tort, statute, or otherwise, arising out of or in connection with:
Each party must take reasonable steps to mitigate the effects of any Loss, Claim or Liability suffered under or in relation to these Terms.
A party will not be liable to the other party for any Loss, Claim or Liability arising out of a party's failure to comply with this clause 10.3.
We may terminate your access to the Platform and permanently close your Account immediately upon notice, if:
You may close your Account at any time by following process set out in the Documentation.
Upon permanent closure of your Account:
If you have a reason to raise a Dispute, you must first provide us with written notice of the Dispute, including particulars of the Dispute.
Our authorised representatives will, within seven days of receiving the Dispute, attempt to resolve the Dispute with you.
If our authorised representatives are unsuccessful in resolving the Dispute with you within thirty (30) days of our receiving notice of the Dispute, either of us may, by giving written notice to the other party, refer the Dispute for mediation.
The mediation will be held in Brisbane, Australia and will be mediated by an agreed mediator, or if no mediator is agreed, by a mediator nominated by the President of the Queensland Law Society or the President's nominee.
Each party must bear its own costs of the mediation and bear equally the mediator's costs, and each party is entitled to legal representation at the mediation.
If the Dispute is not resolved through mediation, each party may escalate the Dispute in its sole discretion.
You acknowledge and agree that you may not commence Court proceedings (except for urgent interlocutory relief) against us without first complying with this clause 12.
A notice, consent, approval or other communication under these Terms ( Notice ) must be in writing and signed by the sender or its duly authorised representative, addressed to the recipient and sent to the recipient’s email address.
The particulars for delivery of Notices are as follows:
A party who obtains proprietary or confidential information of the other party under or in connection with these Terms must maintain the confidentiality of such information unless it becomes publicly known (other than through a breach of this clause 13.2), except where the receiving party discloses the other party's confidential information:
These Terms do not create any agency, partnership, joint venture, employee-employer or other similar relationship whatsoever.
Movepro is not acting as an agent for the Company or to endorse the Company.
You agree and understand that all Customers that access or use the Platform and make Bookings do so solely in their own capacity.
To the extent permitted by law, we specifically disclaim all liability for any loss or damage incurred by you in any manner due to the acts or omissions of each Customer.
Except as expressly stated otherwise in these Terms, each party must pay its own legal and other costs and expenses of negotiating, preparing, executing and performing its obligations under these Terms.
These Terms are governed by and is to be construed in accordance with the laws applicable in Queensland, Australia.
Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Queensland, Australia and any courts which have jurisdiction to hear appeals from any of those courts and waives any right to object to any proceedings being brought in those courts.
Subject to clause 13.6(b), if a provision of these Terms is illegal or unenforceable in any relevant jurisdiction, it may be severed for the purposes of that jurisdiction without affecting the enforceability of the other provisions of these Terms.
Clause 13.6(a) does not apply if severing the provision:
Each party must promptly do whatever any other party reasonably requires of it to give effect to these Terms and to perform its obligations under it.
Except as expressly stated otherwise in these Terms, a party may conditionally or unconditionally give or withhold consent to be given under these Terms and is not obliged to give reasons for doing so.
Except as expressly stated otherwise in these Terms, the rights of a party under the Terms are cumulative and are in addition to any other rights of that party.
A single or partial exercise or waiver by a party of a right relating to these Terms does not prevent any other exercise of that right or the exercise of any other right.
A party is not liable for any loss, cost or expense of any other party caused or contributed to by the waiver, exercise, attempted exercise, failure to exercise or delay in the exercise of a right.
The provisions of clause 7.1 (Use of Company Data), 10 (Liability), 11.3 (Consequences of Termination) and this clause 13.11 survive the expiry or termination of these Terms.
The Company must not assign its interest in these Terms without the prior written consent of the Movepro.
Movepro may assign its interest in these Terms without the consent of the Company.
Any purported dealing in breach of this clause is of no effect.
These Terms may consist of a number of counterparts and, if so, the counterparts taken together constitute one agreement.
These Terms contain the entire understanding between the parties as to the subject matter of these Terms.
All previous negotiations, understandings, representations, warranties, memoranda or commitments concerning the subject matter of these Terms are merged in and superseded by these Terms and are of no effect.
No party is liable to any other party in respect of those matters.
No oral explanation or information provided by any party to another:
In these Terms:
Account means an account created through the Website for use of the Platform;
Accounting Standards means:
Booking means a request made by a Customer through the Platform for the Company's provision the Contracted Services, that has been accepted and confirmed by the Company;
Claim includes a claim, notice, demand, action, proceeding, litigation, investigation, judgment, damage, Loss, cost, expense or liability however arising, whether present, unascertained, immediate, future or contingent, whether based in contract, tort or statute and whether involving a third party or a party to these Terms;
Company ( you or your ) means the entity specified in the Registration that will access and use the Platform;
Company Data means any data, information or materials provided by or on behalf of the Company to Movepro in connection with the Company or each User's access or use of the Platform, and includes any data you or a User upload to the Platform;
Company Personnel means any employee, contractor, agent or authorised representative of the Company;
Consequential Loss means any loss or damage that is special, exemplary, indirect or consequential, including (without limitation) any loss of profit, loss of revenue, loss of contract value, loss of opportunity, loss of data, damage to reputation, loss of goodwill, or service disruptions;
Consumer Price Index means:
Contracted Services means the services to be provided by you pursuant to your contract with a Customer;
Corporations Act means the Corporations Act 2001 (Cth);
Customer means any individual or company that accesses or uses the Platform to make a Booking;
Customer Data means any data, information or materials provided by a Customer through the Platform in relation to a Booking (including the Customer's personal information);
Dispute means a dispute or disagreement arising out of, or in connection with, these Terms or the Platform;
Documentation means any information, guidelines, specifications, manuals or other materials we make available on the Website from time to time, in relation to your use or access of the Platform;
Effective Date means the date you accept these Terms;
Fees means the Subscription Fee and Platform Fees;
Force Majeure Event means an event or circumstance beyond the reasonable control of the parties which results in a party being unable to observe or perform its obligations under these Terms, including without limitation:
Insolvency Event means the occurrence of any one or more of the following events regarding any party to these Terms:
Intellectual Property Rights means all current and future intellectual and industrial property rights and interests throughout the world, whether registered or unregistered, including patents, trademarks, domain names, design rights, copyright, trade secrets, know how, applications for them and licences or consents in relation to them, and any moral rights arising under Part IX of the Copyright Act 1968 (Cth) (and any other similar rights arising under any other law in Australia or anywhere else in the world at any time);
Liability means any liability or obligation (whether actual, contingent or prospective) including any Loss, irrespective of when the acts, events or things giving rise to the liability or obligation occurred;
Loss includes any loss, damage, cost, charge liability (including tax liability) or expense (including legal costs and expenses);
Movepro IP means all Intellectual Property Rights owned or held by Movepro independently of these Terms, including the Intellectual Property Rights subsisting in the Platform and the Documentation;
Platform means the web-based booking and scheduling platform we operate to assist moving or removalist companies in creating and managing Contracted Service bookings, and includes all:
Platform Fee means the amount equivalent of 2% of the Revenue paid or payable to the Company for completing the Contracted Services requested under a Booking;
Registration means the online registration form available on the Website, for the creation of an Account and subscription to the Platform;
Related Body Corporate has the meaning given to that term in the Corporations Act;
Related Entity has the meaning given to that term in the Corporations Act;
Revenue means the annual revenue calculated in accordance with Accounting Standards;
Subscription Fee means the subscription fee specified on the Website from time to time;
Terms means these terms and conditions;
Third Party Content means any products, services or materials owned or held by a third party to these Terms;
User means any Company Personnel you authorise to use the Account; and
Website means the website available at https://www.movepro.com.au.
In these Terms, unless the context otherwise requires: